15. What is the Returns Policy for Custom Neon Sign?
We will replace a product for free if defective and within the warranty period.
16. Do You Offer a Dimmable Option for the Custom Neon Signs?
Yes, we can offer a Remote control, Bluetooth control, WIFI control unit for the neon signs, which can be fitted with dimmable brightness and magic color functions.
It comes at an extra cost of US$3 per unit.
17. Do Custom Neon Signs Need to be Plugged In?
Yes, custom neon signs are powered by your AC electrical outlet, meaning you’ll need to be within reach of a traditional wall plug.
After leaving the factory, a custom neon sign is equipped with a plug and can be plugged directly into the socket. It is straightforward to use.
18. Do Custom Neon Signs Get Hot?
No. LED neon signs are much cooler than glass neon signs. Whereas a glass neon sign can reach temperatures of up to 150ºF, LED neon’s cool-to-the-touch technology means that even when it’s on all day, the temperature only reaches 87ºF.
19. Can You Leave Neon Lights on Overnight?
Yes, LED neon lights are safe to run continuously for an extended time.
Since they don’t give off heat in the same way that a fluorescent light bulb would, LED neon lights won’t cause a fire hazard or burn out quickly. But, we advise customers to turn off the switch when not in use, any product has a life span, the life span of LEDs is around 50,000 hours
20. What is a Custom Neon Sign Made From?
The custom neon sign is made with a durable silicone jacket that encapsulates a series of energy-efficient LEDs. It creates a neon sign that has bright and vibrant colors. Normally the neon signs consist of the following 7 parts.