What is your refund policy?

Baidroid Neon does not accept returns or refunds for change of mind or change of size.

We do however accept returns for all workmanship faults on any of our dispatched neon light products.

In the unlikely event that your neon sign is faulty or has been damaged during transit, Light It Up Neon will ensure that a resolution is provided.

You will have 7 days from the delivery date to email us at larry@baidroid.cn with the following:

1. Provide a clear video of the damage/fault to the neon sign

2. Provide a a clear video of the box & any damage to the outer box

3. Provide a clear photo of the shipping label on the box

We require the above information in order to assess each claim on an individual basis. Once received and approved, we will provide you with a number of options including a return, refund or replacement of your neon sign.